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STUDIO POLICIES

Cancellation & No-Show Policy

Group Classes

  • ​​Must cancel at least 12 hours before class start time or it will be considered a late cancellation and charged.

  • If cancelled on time, the class will be credited to your account, no refunds will be issued.

  • No Shows: Failure to not show up for a scheduled class without cancelling will result in a loss of the scheduled class pass plus an additional $10 no-show fee.
     

  • Instructor may cancel/reschedule classes at her discretion.
     

  • Classes with only 1 person signed up will be cancelled up to 3 hours prior.
     

  • Please cancel via the app or online — no texts or emails required.

Private Sessions

  • Must cancel at least 24 hours before appointment time.

Waitlist Policy

Joining the Waitlist

  • Available when classes are full via the booking system.
     

  • First-come, first-served order.

Notifications

  • If a spot opens 12+ hours before class, you’ll be automatically added and notified via email or text.
     

  • If a spot opens within 12 hours, you'll receive a text notification. Reply with "1" to claim the spot. This will be a first come, first serve basis.
     

  • It’s your responsibility to check notifications. Make sure your phone number and preferences are up to date in your Mindbody account.

Waitlist Cancellation

  • Remove yourself if you can no longer attend.
     

  • If you're added and don’t show, no-show policies apply.

Class pass expiration

Pricing packages

Single Class pass - Expires 30 days from date of purchase​

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5 class pass - Expires 56 days from date of  purchase

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10 class pass - Expires 100 days from date of purchase

Studio Etiquette

Arrival & Late Entry

Please arrive no earlier than 5 mins prior to class start time.

Late arrival will not be permitted to attend the class if later than 10 mins for safety
 

Phones & Devices

Phones and smartwatches must be silenced and stored during class. If urgent, quietly step outside.
 

Footwear

No outdoor shoes. Barefoot or grip socks only.
 

Scent-Free Zone

Avoid wearing strong perfumes or colognes to maintain comfort for everyone.
 

Hydration

Bring a water bottle with a secure lid. Refill stations are available.
 

Attire

Wear fitted, breathable clothing that allows movement and avoid baggy clothing, sharp/dangly jewelry.
 

Health & Injuries

If sick or recovering from injury/surgery, please stay home. Always inform the instructor and have clearance from your healthcare provider.
 

Equipment & Hygiene

Use equipment gently and as instructed. Wipe down reformers, mats, and props after class using provided supplies.
 

Respectful Communication

Disrespect, intimidation, or disruptive behaviour will be addressed with warnings or potential suspension.

Missing a class without cancelling results in loss of the class credit plus a $10 no-show fee.

Please read carefully:

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Refunds

All studio passes, workshops, and special events are non-refundable. If the studio cancels an event, a credit will be applied to your account. Please note that all passes must be used within their validity period, expired passes will not be credited.

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Respect & Conduct

Vibe Pilates is committed to maintaining a safe, inclusive, and respectful environment for all. Harassment, discrimination, aggressive or disrespectful communication—including during billing or policy disputes—as well as threats or abuse will not be tolerated. Any violations may result in immediate termination of membership.

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Office Hours

Monday – Friday | 9am – 6pm


Inquiries outside these hours will be answered at the owner’s earliest convenience.

Terms & Conditions

T&C

Your access to and use of this website is subject to legally binding terms and conditions. Carefully read the following terms and conditions before accessing or using this website. Your accessing or use of this website indicates your acceptance of the following terms and conditions and your agreement to be bound by them.

 The following terms and conditions form a binding agreement (“Agreement”) between you and VIBE PILATES CO. We may change these terms and conditions at any time without advance notice. Changed terms will become effective once posted on this website. Your continued use of this website after any change means you have accepted the changed terms and conditions.


 

Canadian Copyright Law
 

Copyright protection is automatic in Canada. A work need not be registered with the Canadian Copyright Office nor does it have to be marked with a © to indicate that it is copyright protected.


a) Restricted Uses
 

Unauthorized copying or commercial publication or exploitation of text, images, audio and video clips and other content of this website including publication, retransmission, broadcast, circulation, selling, reproduction or redistribution, except as authorized by VIBE PILATES CO., is specifically prohibited. Anyone wishing to use any text, images, audio and video clips and other content for commercial use, publication, or any purpose other than fair dealing as defined by Canadian law, must request and receive prior written permission from VIBE PILATES CO. You covenant and agree not to use any screen scraping, framing, bots, spiders, crawlers, avatars, intelligent agents or other automated processes on this website or its content, without VIBE PILATES CO. written consent.
Permission for such uses may be granted on a case-by-case basis at the sole discretion of VIBE PILATES CO.. A usage fee may be assessed depending on the type and nature of the proposed use.


b) Links to Third Party Websites
 

The VIBE PILATES CO. website contains links to third party websites. The linked sites and pages are not under the control ofVIBE PILATES CO AND VIBE PILATES CO. is not responsible for the contents of any linked website. These links are provided as a convenience only and shall not be construed as an endorsement or sponsorship of the linked website by VIBE PILATES CO..


c) Entire Agreement
 

These terms and conditions and any other legal notices, policies and guidelines of VIBE PILATES CO. linked to these terms and conditions constitute the entire Agreement between you and VIBE PILATES CO. relating to your use of this website and supersede any prior understandings or agreements (whether oral or written), claims, representations, and understandings of the parties regarding such subject matter. This Agreement may not be amended or modified except by VIBE ILATES CO making such amendments or modifications available on this website.


d) Limitation of Liability and Indemnity

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IN NO EVENT WILL VIBE PILATES CO. OR ITS AFFILIATES BE LIABLE FOR ANY DIRECT, SPECIAL, INDIRECT, INCIDENTAL, CONSEQUENTIAL (INCLUDING AMONG OTHER THINGS LOSS OF REVENUE OR PROFITS), PUNITIVE, OR EXEMPLARY, DAMAGES OF ANY KIND OR SUBJECT TO EQUITABLE OR INJUNCTIVE REMEDIES (WHETHER BASED ON BREACH OF CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE) ARISING OUT OF ACCESS TO, OR USE OF THIS WEB SITE, OR DELAY OR INABILITY TO USE THIS WEB SITE, OR ANY INFORMATION CONTAINED IN THIS WEB SITE. NOTHING IN THIS LIMITATION OF LIABILITY SHALL EXCLUDE LIABILITIES NOT PERMITTED TO BE EXCLUDED BY APPLICABLE LAW. As a condition of your use of this website, you agree to indemnify VIBE PILATES CO. and its affiliates from and against any and all liabilities, expenses (including legal fees) and damages arising out of claims resulting from your use of this website, including without limitation any claims alleging facts that, if true, would constitute a breach by you of these terms and conditions.

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Resolving Your Concerns
 

If you have any questions or concerns about Vibe Pilates Co. personal information collection, use and disclosure practices, or terms and conditions, please let us know and we will do our best to help you. Please contact us directly at chantelle@vibepilates.co

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